Please note that this article is for the legacy Adstream product, Media Manager, if you're an XR Platform user please refer to Uploading New Assets to the XR Platform
Accessing Media Manager
If you are uploading a file for the first time, you will have received an email with a link to sign up. Upon following this link, you can choose to sign in with your existing credentials or sign Sign Up.
After this, fill in your details and you will receive an email confirmation, follow the link and you'll gain access.
If you're already signed up you can access Media Manager here, by clicking on the link in an upload request email or by navigating there through the platform:
Uploading Files
Prior to uploading a file, decide if you wish to review the file before it's submitted for delivery. If you're happy to to skip this step, tick this checkbox:
If you are uploading a file before an order is placed (for example if you want to review the AQC results) use the Upload and QC new file button.
If you have been requested to upload a file to a specific order, you will see a request card waiting on the page, to get started click Upload video.
Working on multiple upload requests?
Ensure that the filenames match the clock numbers (exclude symbols), then simple drag them onto the page from your computer. Once the upload is complete the files will automatically match with the upload requests.
If you’ve been requested to upload a file, the metadata will have already been filled in by the person who placed the order, but if not, you will need to fill in the mandatory information. Ensure you enter the clock number and the agency name correctly so that the file can be successfully matched to the order. If possible, also enter the email address of the order placer. The market must be accurate as this determines which Auto QC (AQC) profile is used.
When you’re ready, click Save and Finish to continue.
When the your upload is complete, the file will be passed through a virus check and then the AQC checks will begin.
AQC Results
Once the file has gone through AQC it will be clearly highlighted on the main interface and you will be sent an email with the results.
To view the feedback, click into your upload and then click on the the tick symbol
You will see a summary of the errors, a more detailed report can be downloaded by clicking the download symbol
If you're having any problems interpreting your QC results, please don't hesitate to get in touch!
Uploading a file with multiple languages or Audio Description? Before submitting, please click on the headphone symbol to configure the channel layout and confirm if you want to retain or remove any additional tracks.
There are three potential outcomes to AQC...
|
The ideal outcome! QC passed files will either submit automatically or you can give your file one last check over and click Submit now. |
|
Issues in this category can either be fixed automatically (for example if the luminance levels are very slightly off) or they just require your approval (for example the audio is dual mono). Click Fix and submit to proceed, or fix the issues yourself and upload a new file . |
|
This occurs when there is one or more errors that cannot be Autofixed, you can either fix the issues yourself and reupload. Or you can click Send for Review, this will make the file available to XR's Production Services team who might be able to fix your file for an additional fee. If you choose to send for review then you must follow up with an email to your local team. |
What happens after you submit a file depends on whether it has been matched to an order...
Files matched with orders are considered as 'confirmed', they will disappear from your uploads tab whilst they are being reviewed by your local XR team. They will only reappear if the file fails manual QC and you opt to fix the issues yourself.
Files awaiting match are considered as 'submitted' and will remain in your uploads tab until they have been matched with an order.
The History tab, logs all submitting and confirming activity, and is particularly useful if you are working with a larger team.
FAQs
| How do I change who is uploading a file? |
This can be done via three dot menu on by the person who has placed the order: Alternatively you can forward the email request to the new uploader, whoever clicks the link will be able to upload the file. |
| My file has failed AQC, how to reupload? |
Return to the uploads view and click the Re-upload button |
| My file has failed AQC but I want to proceed, how can I do this? | AQC fails are categorised as such because they will likely result in a rejection from the broadcasters. Please reach out your local team to discuss your options. |
| Will using 'fix and submit' change the appearance of my commercial? | No, the fix and submit option only appears if the levels are out by a very small margin, fixing it won't have a noticeable effect on the commercial. |
| My file is failing because the order placer has entered the wrong duration, how can I fix it? | Reach out to your local XR team and ask for the order to be amended. |
| What does 'send for review' do? | Send for review will make the file available to XR's Production Services team who might be able to fix your file for an additional fee. If you choose this option, you must follow up with an email to your local team. |
| I've been told my file has failed manual QC but I can't see it to reupload. | You must confirm with your XR team that you wish to reupload, they will then delete the file and resend the upload request. |
| I've submitted a file but I want to upload an amended version, what should I do? |
If your file has already matched with order, please contact your local XR team straight away to see if it's possible to halt the delivery. If the order has already been processed we'll require a new order with a new ID. If your file hasn't been matched with an order, simply click on the cross symbol |
Need any further help?
Please reach out to your local Delivery Team.