What is the XR Customer Billing Portal?
The XR Customer Billing Portal gives you direct, self-serve access to your invoices and payment history. You can view your account balance, download invoice PDFs, and pay invoices online — without needing to contact XR.
View the interactive demo below.
How to Access the Portal
| 1 | Request access Contact your XR account or operations representative or reach out to us at billing.portal@extremereach.com. Provide your company name, Customer ID, and the name and email of the person who needs access. |
| 2 | Log in to the XR platform Use your existing XR platform credentials. No separate portal password is required. |
| 3 | Navigate to the Billing Portal Click on your user avatar at the top right of the screen to show an extended menu. Select the option ‘Go to Billing Portal’. You will be automatically redirected to the billing portal. |
Frequently Asked Questions
What Do the Numbers on My Billing Dashboard Mean?
KPI |
Definition |
|---|---|
| XR Credit Limit | The maximum credit XR has approved for your account. Charges above this limit may require additional review before processing. |
| Outstanding Balance | The total amount you currently owe on open invoices that has not yet been paid. |
| Credit Exposure | The percentage of your approved credit limit currently in use, calculated as your Outstanding Balance divided by your XR Credit Limit. A value over 100% means you’ve exceeded your approved limit. |
| Balance | The total amount you currently owe across all outstanding invoices, including amounts not yet due as well as any past due. |
| Overdue Balance | The portion of your total balance that is past its due date and requires immediate payment. |
What information is shown for each invoice?
Each invoice shows the invoice number, PO number, advertiser name, invoice date, due date, original amount, currency, and the amount still remaining. You can download a PDF or pay directly from each row.
How do I find a specific invoice?
Use the filters at the top of the invoice list to search by date range or PO number. You can also sort the list by invoice number, advertiser, due date, amount, currency, or amount remaining.
How do I view only overdue invoices?
Click the “Show Past Due” button at the top right of the invoice list. This filters the view to past-due items only.
How do I see only invoices related to XR Pay or XR Ads services
To help our customers who use XR for both XR Pay and Ads services, we have added a filter at the top of the dashboard to allow you to view invoices for one service at a time. Simply select the billing entity you'd like to view - either "XR Pay" or "XR Ads" - from the Billing Entity dropdown at the top of the dashboard. The page will automatically refresh to show only the balances, credit details, and open invoices associated with that entity.
How do I download an invoice?
Click the “Download/Print PDF” link on any invoice row. The invoice will open or download as a PDF.
How do I pay an invoice?
Click the “Pay Now” button on the invoice you want to pay. A new tab will open with a secure Stripe payment link for that specific invoice. Complete your payment within Stripe.
Can I pay multiple invoices in one transaction?
Not currently. Each invoice is paid individually using its own Pay Now button.
How do I see what I have paid previously?
Scroll down to the Recent Payments section. Click the + button on any payment row to expand it and see the individual invoices covered by that payment.
I manage multiple accounts — can I see all of them?
Yes. If you have been granted access to more than one account, you can switch between them using the account selector displayed in the top right of the portal.
Can I download a report showing my invoices and past payments?
Yes. From the landing page, select “See All Transactions.” From this page you can export an Excel report for further analysis.
What do the statuses in my transaction report mean?
Transaction Type |
Status |
Meaning |
|---|---|---|
| Invoice | Open | Invoice has an outstanding balance (unpaid or partially paid). |
| Paid In Full | Invoice balance is zero after payments and/or credits have been applied. | |
| Closed | Invoice was manually closed or written off. No further transactions are allowed. | |
| Voided | Invoice is void and has no financial impact. | |
| Credit Memo | Open | Credit memo has an unapplied balance available to be applied to an invoice. |
| Fully Applied | Entire credit amount has been applied to one or more invoices. | |
| Closed | Credit memo was manually closed. | |
| Voided | Credit memo is void and has no financial impact. | |
| Customer Payment | Undeposited | Payment has been received from customer but not yet included in a bank deposit. |
| Deposited | Payment has been received and deposited to the bank account. | |
| Voided | Payment is void and no longer affects customer balances. |
My billing dashboard shows a negative balance, but I don't see any credits on my account.
Is this an error?
No, your dashboard is displaying accurate information. A negative balance typically means you have unapplied payments or unapplied credit memos on your account that exceed your current open invoices.
Your balance is calculated as: Total Open Invoices − Unapplied Credits − Unapplied Payments.
I'm trying to access the billing portal from XR and I'm getting an "Invalid login" message.
What should I do?
We're sorry for the inconvenience. Please contact support@extremereach.com, and our team will investigate and resolve the issue. In most cases, login problems can be fixed quickly once we review your account.
My dashboard shows open or past-due invoices, but the balance due is $0.00. Which is correct?
This is something our team will need to review. Please reach out via support@extremereach.com, and we will route your request to the FSS team to reconcile your account.
For portal access or billing queries, contact your XR account representative. | extremereach.com | April 2026